Stella Piacenti

For the past year, Stella has worked with hair loss patients as a receptionist and customer service officer, helping clients feel welcomed, supported, and comfortable throughout their treatment journey. She is passionate about creating a reassuring environment and being a calm, compassionate presence during what can often be an emotional experience. Day to day, she assists patients with concerns such as thinning hair and shedding during their first enquiries, and supports those exploring preventative treatments or hair restoration options when their hair loss has become more significant.

When someone arrives unsure about what is causing their hair loss, Stella focuses on helping them feel understood and reassured, explaining that the initial one-hour consultation includes a thorough assessment by the trichologist and a treatment plan tailored to them. She reminds patients that the clinic has decades of experience and that the whole team is there to guide them with honesty and clarity while keeping expectations realistic. What she finds most rewarding is watching patients regain their confidence over time, and she believes even small gestures of kindness can mean a great deal to someone during such a personal experience. Her message to anyone noticing hair loss for the first time is simple: do not panic or feel embarrassed, seek advice early, and know that you do not have to go through it alone.