Boss Clinic Pty Ltd
ABN 33 626 366 461
Effective Date: 22 April 2026
Boss Clinic Pty Ltd trading as Boss Clinic (we, us, our) is committed to protecting personal information and handling it in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose and manage personal information through our website, clinic operations, marketing activities, consultations, and related services.
1. Who We Are
Boss Clinic Pty Ltd
ABN: 33 626 366 461
Phone: (08) 9388 2884
Email: info@bossclinic.com.au
2. What Personal Information We Collect
We may collect personal information including:
Identity and Contact Details
- Full name
- Phone number
- Email address
- Residential or postal address
- Date of birth
Appointment and Enquiry Information
- Consultation bookings
- Enquiry details
- Preferred clinic location
- Communication history
Health and Treatment Information
Where relevant to consultations or treatment, we may collect information such as:
- Hair loss history
- Medical background relevant to treatment suitability
- Medications disclosed to us
- Lifestyle factors relevant to treatment outcomes
- Treatment notes
- Progress photographs
Health information is considered sensitive information under Australian law and is handled with additional care.
Payment Information
- Billing address
- Payment records
- Transaction details
We do not store full payment card details unless processed through an approved secure payment provider.
Website and Device Information
- IP address
- Browser type
- Device information
- Pages visited
- Referring websites
- Session behaviour
- Cookies and analytics data
Marketing Information
- Lead form submissions from Meta platforms such as Facebook and Instagram
- Responses to promotions or competitions
- Preferences relating to marketing communications
3. How We Collect Personal Information
We collect information in a number of ways, including when you:
- Visit our website
- Submit a contact form
- Book an appointment online or by phone
- Attend our clinic
- Purchase products
- Subscribe to marketing updates
- Submit a Meta lead form advertisement
- Communicate with us by email, phone, SMS or social media
- Provide information during a consultation
- Provide before and after images with consent
We may also receive information from third parties such as:
- Advertising platforms
- Booking software providers
- Payment processors
- Referral partners
- Health professionals where authorised
- Public social media profiles where you engage with our campaigns
4. Why We Collect Personal Information
We collect personal information so we can:
- Provide consultations, treatments and products
- Assess treatment suitability
- Manage appointments and client records
- Communicate regarding bookings or follow-up care
- Process payments
- Respond to enquiries
- Improve our website and services
- Run advertising and remarketing campaigns
- Measure campaign performance
- Send promotions, offers or educational content where permitted
- Comply with legal and regulatory obligations
- Protect our business, staff and clients
5. Sensitive Information and Health Records
Where we collect health or treatment-related information, we do so only where reasonably necessary to provide services or where otherwise permitted by law.
Sensitive information will generally only be used:
- To assess or deliver treatment
- To communicate with you about care
- For internal clinical administration
- Where required by law
- With your consent
6. Website Cookies, Analytics and Tracking
Our website may use cookies and similar technologies to improve user experience and measure performance.
This may include services such as:
- Google Analytics
- Google Ads tracking
- Meta Pixel / Conversions API
- Call tracking software
- Heatmaps or behaviour analytics tools
- CRM integrations
These tools may collect browsing behaviour and conversion actions such as enquiries or bookings.
You can usually disable cookies through your browser settings, although some website features may be affected.
7. Social Media Advertising and Meta Lead Forms
We may advertise through platforms such as:
- Meta Platforms, Inc.
If you submit your details through a lead form advertisement, we may receive information such as:
- Name
- Phone number
- Email address
- Suburb or location
- Service interest
- Responses to custom questions
We use this information to contact you regarding your enquiry and related services.
Your use of those platforms is also subject to their own privacy policies.
8. Direct Marketing
We may send you marketing communications by email, SMS, phone or social media where permitted by law.
These may include:
- Promotions
- Clinic news
- Educational content
- Product launches
- Follow-up offers
You may opt out at any time by:
- Clicking unsubscribe links
- Replying STOP where applicable
- Contacting us directly
9. Disclosure of Personal Information
We may disclose personal information to trusted third parties including:
- Booking and CRM software providers
- IT support providers
- Marketing agencies and advertising platforms
- Payment processors
- Accountants, legal advisers and insurers
- Medical or health practitioners where authorised
- Regulatory bodies where required by law
We take reasonable steps to ensure service providers handle information appropriately.
10. Overseas Disclosure
Some service providers (such as cloud software, analytics or advertising platforms) may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure information is handled in a manner consistent with Australian privacy law.
11. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Measures may include:
- Secure systems and passwords
- Restricted staff access
- Secure cloud platforms
- Encrypted communications where available
- Staff confidentiality obligations
- Physical security within clinic premises
No system can guarantee absolute security.
12. Retention of Information
We retain personal information only for as long as reasonably necessary for business, clinical, taxation, legal or compliance purposes.
Where no longer required, information may be securely destroyed or de-identified.
13. Access and Correction
You may request access to personal information we hold about you, or request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests can be sent to:
Email: info@bossclinic.com.au
Phone: (08) 9388 2884
We may need to verify identity before processing requests.
14. Complaints
If you believe we have breached your privacy, please contact us first so we can investigate.
Email: info@bossclinic.com.au
Phone: (08) 9388 2884
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC). Office of the Australian Information Commissioner
15. Third Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.
16. Children
Our services may involve younger clients where appropriate. Personal information relating to minors may be collected from a parent or legal guardian where required.
17. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
18. Contact Us
Boss Clinic Pty Ltd
ABN 33 626 366 461
Phone: (08) 9388 2884
Email: info@bossclinic.com.au