At Boss Clinic, we aim to process and dispatch your order as quickly and safely as possible.
Shipping Carriers
We primarily ship orders using Australia Post, with Aramex also used where appropriate. All parcels are sent with tracking, allowing you to follow the progress of your delivery once it has been dispatched.
Shipping Options & Estimated Delivery Times
Standard Shipping
Estimated delivery: 2–6 business days after dispatch.
Express Shipping
Estimated delivery: 1–3 business days after dispatch.
Please note that these timeframes are estimates only. Delivery to regional or remote areas may take longer, and delays may occur during peak periods, public holidays, severe weather or other circumstances affecting the carrier’s network.
Aramex delivery times may vary depending on the collection and delivery locations.
Order Processing
Orders are processed during our normal business days. Once your order has been packed and collected by the shipping carrier, you will receive tracking information where available.
Please ensure that your name, delivery address and contact details are correct when placing your order. Boss Clinic cannot be responsible for delays or delivery issues resulting from incorrect or incomplete information supplied.
Tracking Your Order
Once your parcel has been dispatched, it becomes the responsibility of the nominated shipping carrier.
Boss Clinic has no control over carrier transit times, delivery routes or unexpected delays once a parcel has left our clinic. While we are always happy to assist where possible, delivery timeframes cannot be guaranteed by Boss Clinic.
If your tracking indicates a delay, attempted delivery, safe-drop, collection requirement or other delivery issue, we recommend contacting the relevant carrier directly using your tracking number.
Delayed, Lost or Damaged Parcels
If you believe your parcel has been significantly delayed, lost or damaged during transit, please contact us and we will assist where reasonably possible with the carrier enquiry process.
Any carrier investigation, compensation or claim may be subject to the individual carrier’s terms and conditions.
Important Information
Shipping timeframes are estimates and commence from the date of dispatch, not the date your order is placed.
By placing an order with Boss Clinic, you acknowledge that once your parcel has been dispatched, delivery is managed by the nominated third-party carrier and delays outside of Boss Clinic’s reasonable control may occur.
Nothing in this Shipping Policy is intended to exclude or limit any rights you may have under the Australian Consumer Law